Senior GTM Systems Engineer

Job Description:

• Act as the primary technical owner for the Salesforce to Planhat and Kantata integrations.
• Open the "black box" of legacy automations within Planhat and Kantata.
• Serve as a technical mentor to junior admins while driving internal process improvements.
• Partner closely with the GTM Systems & Tools team to translate business requirements into technical solutions.
• Design and maintain robust configurations within Planhat and Kantata; establish automation standards.
• Provide expert technical support to Global Customer Success and RevOps teams.
• Establish proactive monitoring and observability to identify sync errors early.

Requirements:

• 5+ years of experience as a GTM Systems Engineer or Business Systems Administrator, specifically supporting high-growth SaaS organizations.
• Extensive experience managing Professional Services Automation (PSA) and Customer Success (CS) platforms (experience with Planhat and Kantata is highly preferred).
• Deep technical knowledge of the Salesforce platform, including advanced Flow, custom objects, and a sophisticated understanding of the data relationship between CRM and downstream tools.
• Strong understanding of APIs (REST) and middleware (e.g., Workato) to facilitate custom connections and remediate limited OOTB error reporting.
• Proficiency in SQL and an understanding of data warehouse structures (e.g., BigQuery) to reconcile product usage data and ensure data integrity for Post-Sales reporting.
• A security-first and data-integrity mindset with a proven track record of ensuring system architecture remains secure and compliant as an organization scales.
• A relentless pursuit of automated solutions to manual GTM processes, especially regarding the transition from "Closed Won" in Salesforce to Customer Onboarding.
• Ability to work effectively with functional partners, translating complex technical logic into clear business outcomes and actionable steps.

Benefits:

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave