Company:
Slash Staffing
Location: Remote
Closing Date: 29/06/2026
Hours: Full Time
Type: Permanent
Job Description
- Preferred Candidate Region Philippines; South Africa
- Job Type Full time
- Job Opening Status In-progress
- Work Schedule Fixed Schedule
- Job Category Engineering
- Required Skills
- ConnectWise PSA
- ConnectWise RMM
- +20
- Date Opened 04/29/2026
- Remote Job
Job Description
This is a remote position.
Our client, Databit, is seeking a Level II Systems Engineer to provide technical support across a diverse client base in an MSP environment. This role is hands‑on and requires strong troubleshooting ability across Microsoft environments, endpoint security, and remote monitoring tools. This is a fully remote position supporting U.S.-based clients.
Key Responsibilities
- Provide Level II support across tickets, escalations, and client environments
- Manage and resolve tickets using ConnectWise PSA
- Monitor and troubleshoot systems using ConnectWise RMM
- Administer and support Microsoft 365 environments (users, permissions, troubleshooting)
- Perform desktop support (Windows + Mac) including hardware/software issues
- Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD)
- Maintain and troubleshoot firewall and network security configurations
- Support endpoint and email security tools (SentinelOne, Avanan)
- Document all work, resolutions, and updates within ConnectWise
- Communicate clearly with clients and provide guidance on technical issues
Must-Have Requirements
- 3+ years experience in Level II support (preferably in an MSP environment)
- Strong experience with:
- ConnectWise PSA
- ConnectWise RMM
- Microsoft 365 administration
- Experience supporting Windows and Mac environments
- Hands-on experience with Azure (including AVD)
- Experience with endpoint security tools (SentinelOne or similar)
- Strong troubleshooting and problem-solving ability
Nice-to-Have
- Experience with Avanan (email security)
- Firewall configuration and management experience
- Relevant certifications (Microsoft, Azure, Security)
Work Schedule
- Monday-Friday, 8:30 AM - 5:30 PM (U.S. hours)
- Must be open to occasional after-hours / weekend support rotation
Ideal Candidate Profile
- MSP background (this is big - non-MSP candidates will struggle)
- Comfortable managing multiple clients/environments
- Able to work independently without constant oversight
- Customer-service oriented, not just technical
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Slash Staffing