Senior Configuration Engineer

Job Description:

• Responsible for reviewing, analyzing and evaluating business systems and user needs.
• Utilizes analytical skills and design techniques to address problem statements that ensure delivery of solutions which meet business expectations.
• Liaises between business users and software developers to convey demands of the business.
• Evaluates application suitability against business needs to determine feasibility and ensure desired outcomes can be achieved.
• Identifies problem statements and assesses application impacts by analyzing current-state business processes and system functionality.
• Analyzes system capabilities relative to business requirements and recommends solutions that enhance productivity and operational efficiency.
• Develops and documents technical and functional requirements, including infrastructure, security, and network considerations, to support business initiatives and system improvements.
• Troubleshoots application and user issues, performs root cause analysis, and recommends enhancements to improve system performance and user productivity.
• Creates workflow diagrams and documentation to illustrate current and future states, supporting solution design and disaster recovery planning.
• Develops and maintains data mapping and integration documentation, ensuring alignment with system requirements and accuracy of third-party service configurations.
• Collaborates with internal teams and external vendors to implement system upgrades and integrations, ensuring compliance with business, regulatory, and industry standards, including MISMO.
• Designs and implements system enhancements, including configuration changes such as business rules, roles, fields, and system settings that do not require development resources.
• Participates in deployment activities and performs production validation to ensure accuracy of changes and minimal operational impact.
• Conducts ad hoc technical analysis and supports production issue resolution, leveraging SQL and system knowledge to troubleshoot outages and data-related issues.
• Provides mortgage product and pricing expertise to support data mapping and integration analysis using loan data and payload structures such as JSON and XML.
• Develops and executes test plans based on requirements, including positive and negative scenarios, ensuring traceability and coverage of functional changes.
• Performs functional and regression testing, documents and tracks defects, and communicates severity, priority, and business impact to stakeholders.
• Adheres to change management, work management, and SOX/audit compliance processes while maintaining accurate updates in tracking tools.
• Communicates status, risks, and progress regularly to stakeholders to ensure transparency and alignment.
• Builds cross-functional relationships to gather requirements, resolve issues, and support delivery objectives.
• Develops working knowledge of business domains, applications, and technologies to identify dependencies, risks, and blockers.
• Collaborates with project and scrum teams to estimate work, define scope, and support delivery timelines.
• Escalates risks and obstacles appropriately to minimize impact to delivery and operational performance.
• Contributes to team deliverables, participates in agile ceremonies, and completes assigned work within established timelines.
• Pursues continuous professional development through training, collaboration forums, and independent learning to enhance individual and team capabilities.
• Performs other duties as assigned.

Requirements:

• Minimum 5 years of relevant experience performing technical analysis.
• Previous experience documenting application flow charts and/or diagrams.
• Microsoft Access and/or SQL experience.
• Ability to influence operations and drive change through collaboration and effective communication.
• Detail oriented, analytical and inquisitive.
• Ability to work independently and with others.
• Extremely organized with strong time-management skills.
• Broad knowledge of hardware, software and integration.
• High aptitude for learning new forms of technology and tools.
• Critical thinker, offering a logical approach to problem solving.
• Strong communication, interpersonal and customer handling skills with the ability to manage expectations and explain technical detail.
• Mortgage origination knowledge preferred, but not required.
• Bachelor's Degree or comparable qualifications.

Benefits:

• health insurance
• dental
• vision
• life insurance
• paid time-off benefits
• flexible spending account
• 401(k) with employer match
• ESPP