Job Description
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
$55.00/hr - $65.00/hr
Insight Global is looking for a Customer Support Engineer (L2) to join on behalf of one of their global AI-focused partners in the US, fully remote, for a 12-month contract.
This person will be supporting their customer support team that handles tickets for all of their products across all business groups. They will work closely with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance. They will need to develop an in depth understanding of the company’s proprietary platforms and technology that is everchanging based on customer needs.
Must Have Requirements
- Proven experience in a customer support role with AI and/or data
- Technical proficiency with Python and/or Pyspark
- Good understanding of APIs and RESTful services
- Excellent problem solving and troubleshooting skills
- Able to work in a fast-paced environment on constantly new technologies
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Information Technology and Customer Service
Industries
Software Development
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