Developer Success Engineer

Job Description:

• Work with our users daily via Slack, email, and Zoom
• Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
• Provide technical advice to developers on best practices for integrating with our API
• Act as a hard + soft skill mentor and escalation point to junior members of the team
• Troubleshoot any issues that arise from the developer and diagnose any blockers
• Engage customers for feedback to help shape product development
• Work cross-functionally within the company

Requirements:

• 2+ years experience in a technical customer-facing support role for a developer-focused product
• Exceptional verbal and written communication skills
• Passion for educating and breaking down complicated concepts
• Quick learner and relentlessly inquisitive

Benefits:

• Healthcare coverage for you and your family, including medical, dental, and vision
• Parental leave
• Paid time off
• Fully remote working arrangements
• Competitive pay
• Substantial equity grants
• 401k matching
• Wellness and fitness monthly allowances
• PTO + paid holidays + unlimited sick leave