Field Service Engineer I

The Field Service Engineer I role is a field-based contributor responsible for delivering high quality installation, training, preventive maintenance, and repair support for Quanterix’s Simoa® and Spatial Biology instrument platforms. After completing product training, you will join a dedicated service team focused on providing exceptional customer support that enables researchers to achieve ultra-sensitive biomarker detection and advanced spatial insights. This role requires a motivated, organized self-starter who can manage a regional service workload, resolve routine to moderately complex technical issues, and represent Quanterix with professionalism and strong customer engagement. You will work independently on standard service activities while collaborating closely with your Field Service Manager and internal support teams to ensure seamless customer experience.
Perform high quality onsite installations, system validations, preventive maintenance, and standard repairs across Simoa® and Spatial instrument platforms.

• Evaluate issues, identify root causes, and execute effective repair actions for routine technical problems, ensuring clear communication and timely follow up with customers.
• Train customers on basic instrument operation, recommended maintenance practices, and foundational troubleshooting to support long term system performance.
• Coordinate with your Field Service Manager to organize service schedule while maintaining accurate documentation of all work using CRM tools.
• Maintain service tools, calibrations, and trunk stock inventory to ensure readiness for field activities.
• Develop proficiency on at least one Quanterix platform through ongoing training and field exposure.
• Collaborate with Technical Support, Field Application Scientists, Sales, and internal teams to deliver a seamless customer experience and escalate customer issues appropriately.
• Direct customer inquiries to appropriate support channels and ensure follow through until resolution.